Industry leader and veteran brings an unwavering focus on serving customer needs that will help SHG accelerate innovation to improve life
WATERTOWN, MA May 21, 2024 – Survey Healthcare Global (SHG), a global market leader in first-party healthcare data collection and custom survey solutions and an Apollo Intelligence (Apollo) brand, has appointed January Khoshnood as senior vice president of global customer success. With over two decades of experience in market research, data collection, and global team leadership, January will spearhead strategic initiatives that help expand SHG’s delivery of the highest-quality data collection and insights solutions centered on better serving its customers’ needs in the life sciences.
As the senior vice president of global customer success, January will drive initiatives that help customers convert the exceptional data and insights that SHG delivers into business results. She will direct all SHG customer success functions, collaborating closely with clients and internal partners to assure their utmost satisfaction.
January brings over 20 years of experience in online data collection, focusing on driving bottom-line results and transforming research delivery models for scalability. She joins SHG from audience analytics and content research firm Screen Engines/ASI, LLC, where she was executive vice president of research solutions. Previously, she served as vice president of product growth and commercialization at Dynata, managing a team of 16 specialists who leveraged the firm’s flagship insights platform. Her previous roles include working with world-renowned clients and household brands at Kantar/Lightspeed Research, Hall & Partners, and Global Market Insite, where she forged strong client relationships and improved delivery processes benefiting both her clients and her own organization.
January is a founding member of Women in Research (WIRe), where she is an active mentor to new professionals in the research industry.
“We are delighted to welcome January to the Apollo team,” said Daniel S. Fitzgerald, CEO and president of Apollo Intelligence. “Her deep expertise and commitment to excellence align perfectly with our customer-centered approach toward innovation, and our commitment to delivering the highest quality data and insights. We are confident that her strategy, passion for mentoring and diversity, and leadership will drive significant value for our clients and stakeholders.”
“SHG has established itself as a global leader in healthcare market research, and I am honored to join the team,” said January Khoshnood. “Life science leaders look to Apollo Intelligence for the speed to insights to support a fast moving and ever-changing market. I am eager to contribute to our commitment to exceeding client expectations through operational excellence.”