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Job Details

 

 

Account Manager (EU) (Europe (Remote))

Why Apply:

Are you smart, fun, collaborative, and accountable? Do you like working with similar people who truly challenge you and help you grow? At Survey Healthcare Global, a division of Apollo Intelligence, it’s our mission to accelerate health innovation and improve life. We are fortunate to serve some of the most innovative companies in the world all focused on life changing medications and therapies. Among our 450+ clients are 80 of the top global 100 pharma companies that we support as they bring new treatments to market.

Survey Healthcare Global has 200+ employees across 14 different countries, with our main US hubs in Pocatello, ID and Watertown, MA (our headquarters), whilst our main European hubs are in London and Sarajevo. We provide competitive salaries, frequent opportunities for advancement, continuous learning opportunities, supportive staff culture and an open PTO policy.

If you’re interested in working for a progressive, global company in a thriving industry, Survey Healthcare Global is the place for you.

Job Summary:

Main responsibilities include revenue generation and assisting the sales organization in achieving target booking and margin goals; assistance with client and prospect development; client satisfaction; pipeline management; cross department coordination to ensure effective client deliver; industry presence and marketplace intelligence; voice of the customer within the Company.

Principal Duties and Responsibilities:

  • Support the Business Developers (SVP, Client Relationships) in achievement of target booking and margin goals for assigned accounts.
  • Support the Business Developers (SVP, Client Relationships) team in execution of client account management strategies to penetrate new accounts and build “share of wallet” among existing clients. Employ client development strategies to expand the managed book of business for assigned client accounts in Europe and internationally.
  • Lead the bidding process for assigned accounts and help foster the overall relationship.
  • Monitor the activities and products of the competition.
  • Assist with the proposal and pipeline process under the direction of the Business Developer (SVP, Client Relationships) team and in coordination with the Sales Support team; handle client requests / answer questions in a timely manner.
  • Understand project details and be the first sale side escalation point for Operations/Project Management team on issues in field.
  • Maintain communications with client during project.
  • Provide direction and support to Operations/Project Management team.
  • Close sales by handling and overcoming client objections and identifying Survey Healthcare Global’ value-add opportunities for client.
  • Ensure proper hand-off for client kickoffs and project management on awarded projects.
  • Utilize internal CRM system (salesforce.com) for efficient tracking of bidding, account management reports, meetings, quotas, and goals, updating key fields habitually. This includes logging all bid, call activity, e-mail correspondence, quote development, calendar items and client prospecting activities.
  • Participate in industry events building company awareness and presence via trade shows; industry initiatives; etc.
  • Enhance department and organization reputation by accomplishing new and challenging requests and exploring creative opportunities to add value.
  • Track and report on sales expenditures monthly.
  • Stays abreast of industry news and trends in the healthcare market research industry, paying specific attention to the European region; communicate developments to organizational stakeholders.